PRMR Inc. Blogs

My mantra is “Public Relations is not a Campaign, it is a Business Model…” and you will see this displayed prominently in PRMR Inc.’s office. Alright, let's talk about the newest communications tool at the public relations practitioner’s disposal, social media. Everyone's on it, from your niece to your grandmother, and yes, your business needs to be there too. But simply showing up online isn't enough anymore. You see countless companies trying to "do" social media, slapping on a hashtag and calling it a day. That's a waste of time and digital space.

Outsourcing public relations to an external agency provides organizations with several strategic advantages that are essential for modern communication. As I’ve emphasized in my own work, the role of PR in business goes far beyond just sending press releases or managing social media; it’s about managing perceptions, shaping reputations, and driving business growth. When a company outsources its PR, it gains access to a team of experts with diverse skills and experience, something that an in-house team often cannot match. These experts bring fresh perspectives and specialized knowledge in areas like crisis communication, media relations, and digital strategy, which are crucial for navigating today’s fast-paced media environment.

As the president of The International Association of Business Communicators (IABC) Barbados, I am a strong advocate for uniting for the betterment of the communications profession, professional development, and ethical conduct. In the realm of public relations and communication, adhering to a set of core principles is crucial for success. Having just completed my fifth IABC Gold Quill Evaluation Certification, my brain is full of what it takes, not just to be a good evaluator, but also what is necessary to be the best of the best in the profession.

In today’s fast-paced corporate environments, it's not a matter of if a crisis will occur, but when. No matter how well-run or successful, every company will face a crisis at some point. It could be anything from a natural disaster to a data breach, public relations nightmare or supply chain disruption. Effective crisis management is the key to surviving these crises and coming out stronger on the other side.

Companies in Barbados and the rest of the Caribbean are known for not communicating problems to customers. Because the competition, especially in areas such as banking and utilities, is nonexistent or limited rather than multiple choice, companies sometimes decide not to report problems to customers, hoping that there will not be too many complaints or that the complaints will not reach the mass media.

Facebook remains the most common social media platform despite millennials saying it is for their parents and grandparents. Facebook has worked smartly to overcome this relevancy dilemma by acquiring WhatsApp and Instagram. (Interested to see what’s next.) Communicators and marketers alike are busy trying to monitor and sell on Facebook, while the media giant increasingly makes it difficult for sentiment monitoring under the guise of user privacy. According to Pew Research, only YouTube tops Facebook as the most commonly used social media platform up to this year for Americans.  

I believe in the power of words. That is fundamentally the driving force behind my love for public relations and the belief in its power to influence. It was the ideal behind my foray into the previously novel area of gender studies. In my doctoral dissertation, I maintained that this profession of public relations which I love is too narrowly defined, steeped in business issues when it could be so much more, and is so much more for several individuals and organizations that lack the power and agency of mainstream businesses that can well afford formal strategic communications. It was for this reason that I sought to redefine public relations by focusing on a problem that is a worldwide issue, gender-based violence specifically against women and girls. 

About five years ago I wrote a blog on Why Considering the family is important in the communications process. Today, following the COVID-19 pandemic the fact that the family is important to any successful business operation should be more obvious to employers and managers.

In 2020 working from home throughout the world became a norm as employee safety was threatened by the COVID-19 pandemic. Remote work activities that some companies previously viewed with skepticism became the savior for some, making them even more efficient than ever before. For example, Sagicor’s Rookie of the Year (Life), Akindele Licorish spoke of the benefits of working from home to his peers as being able to have more meetings with potential clients and being able to get documents approved quicker since corrections and signing could now be done online without the normal time-wasting commutes. 

Corporate Social Responsibility or CSR is related to the discretionary activities a company engages in that contributes positively to society. From the outset let’s make a distinction between CSR and philanthropy. Philanthropy involves gifts that are given occasionally by companies and wealthy individuals. CSR is more sustainable. Just as a company can be socially irresponsible, which takes many forms such as illegal dumping, discrimination due to sex or race, etc., it can also be socially responsible by paying fair wages, contributing to environmental protection, promoting health and wellness, and such like.