Even within a small communications company, communications can be ineffective. My boss always says “come on, we are selling communications we must be able to do it ourselves effectively every time.” Of course this is not always the case because effective communications is not simplistic. As human beings we communicate with every inch of our being and sometimes our intentions and what we communicate do no not match, there is a disconnect. Emails can be worst, as what we write may not be interpreted in the way we intend.
We are taught that communication must include both the transference of a message and the understanding of that message but sometimes that message is not always understood as a result of barriers.
Stephen Robbins in his book Organizational Behavior mentioned some of these barriers as:
- Information overload – when individuals have too much information to process at one time
- Filtering or manipulating information so it may seem favorable to the receiver
- Emotions – the way someone feels at the time they receive information or at the time something is communicated will influence the way the information is interpreted.
One sure way within the office that we can ensure that we are communicating effectively is to practice the old face-to-face communications. Why email your colleague in the other room when you can walk over and have a chat? Yes, face-to-face is still best.