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PRMR Inc. Communications Blog

Social Media Customer Service, Why It Matters & How to Do It Right

Posted by Pamala Proverbs on Feb 5, 2016 12:42:10 PM

The Pew Research Institute reckons that two thirds of American Adults are social media users. At first the social media platforms were used to form communities. Companies however quickly started to infiltrate these communities with advertising and triggered a change in the nature of social interaction.

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Topics: social media, caribbean, customer service, Business Barbados

Of Planes and Service

Posted by Pamala Proverbs on Mar 22, 2012 11:52:56 AM

I could not help but jump all over this “I love JetBlue -- Customer Service Done Right” story in Forbes, especially after Mariama brought up the topic of customer service in her blog last week. Being a bit of a flight snob myself, Jet Blue never appealed to me because there is no business class service. The current economic climate however forced me to revaluate how I spend my money and since the back and front of the plane arrives at the same time, I made the decision that flying first/business class was one of those non-essential luxuries that could be cut.

In 2010, when I packed my bags and headed off to Vancouver to pursue my ABC accreditation I decided to give Jet Blue a try - The wonderful equalizer plane that has everyone on the same level.

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Topics: customer service, blog, Communications, Perspectives