<img src="https://d5nxst8fruw4z.cloudfront.net/atrk.gif?account=zLH0m1a8FRh2O7" style="display:none" height="1" width="1" alt="">

All Articles

Of Planes and Service

Posted by Pamala Proverbs on Mar 22, 2012 11:52:56 AM
Pamala Proverbs

I could not help but jump all over this “I love JetBlue -- Customer Service Done Right” story in Forbes, especially after Mariama brought up the topic of customer service in her blog last week. Being a bit of a flight snob myself, Jet Blue never appealed to me because there is no business class service. The current economic climate however forced me to revaluate how I spend my money and since the back and front of the plane arrives at the same time, I made the decision that flying first/business class was one of those non-essential luxuries that could be cut.

In 2010, when I packed my bags and headed off to Vancouver to pursue my ABC accreditation I decided to give Jet Blue a try - The wonderful equalizer plane that has everyone on the same level.

As a low-cost carrier I expected the worst but my experience was fantastic. The stewards both male and female made me feel first class. A true testimony that you don’t have to go to the Ritz Carlton to have the ladies and gentlemen serving ladies and gentlemen, treatment.

On the other hand there are a couple of instances when I flew on established carriers business class with second-rate service. Thumbs up then to JetBlue – customer carrier of the week.

We badly need their services in the region with RetJet grounded in a public relations nightmarish way, and LIAT and Caribbean Airways continuing with their dubious service.

With RedJet grounded the flights have already gone up. At 10am yesterday a Caribbean Airways return flight, Trinidad to Barbados, was $594.50; by 2pm it was $702.60 At least if we are to pay these exorbitant rates for half hour flights then some great service should be attached.

Topics: customer service, blog, Communications, Perspectives

Something Powerful

Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.


  • Bullets are great
  • For spelling out benefits and
  • Turning visitors into leads.

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all